Privacy Notice

This policy together with our terms and conditions sets out the basis on which any personal data we collect from you, or that you provide us, will be processed by us. Please read the below carefully to understand our views and practices regarding your personal data. Under GDPR (General Data Protection Regulation) 2018, the data controller is eyefall.

This privacy notice tells you about the information we collect from you when you visit and engage with us via our website, www.eyefall.com. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

 

Who are we?

We are eyefall, a Creative Digital Solutions and E-Commerce Agency. With registered offices based in Belfast, Dublin and London, we work internationally for some of the World’s biggest brands.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the Company Director at 2 Broomhill Park, Belfast, BT9 5JB.

 

What personal data do we collect?

  • When you visit our website, call or e-mail us or contact us via social media we collect some of your basic personal information in order to fulfil your request.
  • If you contact us by e-mail or social media we may keep a record of your correspondence.
  • We may also ask you to complete a survey on your experience with us for research purposes however you do not have to complete this.
  • Details of your site visit may also be recorded including but not limited to, traffic data, location data and the resources you access however you will not be identifiable and this is purely collated for research purposes.
  • We may also collect information on your computer including your IP address, operating system and browser type, this is statistical data about our users’ browsing patterns and does not identify an individual.

 

Why do we collect this information?

  • To provide you with information, products and services that you request from us by completing our online submission.
  • To uphold contractual agreements to deliver a service as requested by you.
  • To continually improve our website based on our customer browsing behaviour.

 

How do we use your Data?

  • All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times
  • Your information is stored in our secure system which is based within the European Union. We do not share your information with any third party unless requested to do so by you or we are required to fulfil our services to you.
  • Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
  • Should you engage with the services provided by eyefall, we may be required to contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data and the data you provide to us. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
  • We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law

The third-party data processors used by us and listed below are located:

  • Key Element LTD
  • Campaign Monitor
  • Zendesk – Live Chat
  • Individuals contracted under eyefall International or eyefall Ireland

All third-party data processors are subject to assessments to ensure they have the correct security measures in place to protect your data, all our suppliers are compliant with current Data Protection and GDPR laws and are subject to re-assessment each year to ensure continual compliance. Some of our third-party suppliers are based outside of the EU. For some of our services therefore your data may be transferred internationally. All suppliers meet the required EU standards for international data transfer and have taken appropriate measures to ensure that your Personal Information will remain protected in accordance with this Privacy Notice. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law. You will be informed in writing if any of our products you are interested in transfer data outside of the EEA before signing any contractual agreement with us.

  • We will use your data to update you with any changes to our policies, products and services.
  • We may also use your data to inform you of new products and services which may be of interest to you by e-mail. If you do not wish to hear from us in this way please contact us at support@eyefall.com.

 

How long do we keep your information for?

  • If you make and enquiry on our website your business information will be retained to fulfil your request, we will then with your consent send you updates of any new products and services in line with your enquiry and which may be of interest to you, you can opt out of this service at any time.
  • When you become our client and entrust us with the processing of your data we will retain your customer’s data only for the length of time set out on our contractual agreement with you at the end of this all data will be deleted from our servers as requested by you.

 

Cookies

This site also uses cookies, as set out in more detail in our Cookie Policy.

By using the Site, you consent to such use, storage and processing of your information in accordance with the Privacy Policy, and the use of cookies in line with our Cookie Policy

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve our site.

 

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided above.

 

How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). We will provide any and all information in response to your request free of charge. Please contact Us for more details at support@eyefall.com. Under the Data Protection Act 1998, We require the payment of a small fee which will not exceed £10.00 OR Under the GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact Us for more details at support@eyefall.com or using the contact details below. Alternatively, please refer to Our Data Protection Policy.

 

Your Legal Rights

You have a number of rights under data protection law in relation to how we use your personal information. You have the right, free of charge, to:

  • Check what type of personal data we hold about you and what we do with that information (you are also entitled to receive a copy of this information).
  • Have any inaccurate personal data which we hold about you updated or corrected.
  • Erase personal information we hold about you.
  • Stop us from using your personal information in certain cases, including if you believe that the personal information we hold about you is inaccurate or our use of your information is unlawful. If you exercise this right, we will store your personal information and will not carry out any other processing until the issue is resolved.

These rights are in some circumstances limited by data protection legislation. If you wish to exercise any of these rights please contact us at support@eyefall.com.

 

Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

 

Your right to complain

UK

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office UK via their website at https://ico.org.uk/concerns/ or write to them at:

FAO:Information Commissioner’s Office
Eyefall International Limited
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Ireland

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office Ireland via their website click here or write to them at:

Office of the Data Protection Commissioner.
Eyefall Ireland
Canal House
Station Road
Portarlington
Co. Laois
R32AP23
Ireland.

 

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.