DO YOU KNOW HOW YOUR CUSTOMERS FEEL?

Features

Ask the questions you want to ask

Pick what type of information you want to learn. What the customer liked, what they didn’t and what you could do better. Provide them to the chance to divulge crucial information via a number of formats, including simple yes/no toggles, rating sliders and logical conditional questions.

Brand Compliant

Bring you forms to live and be creative while at the same time sticking to your brand’s guidelines to provide your customer the best experience possible. CSI allows you to add in your company’s logos, colours and design to bring a sense of familiarity to those answering questions.

Monitor your team’s performance

Measure the performance of each individual staff member who dealt with the customer. From service to sales you can record and gain results to how your team is perceive and ultimately determine a way to provide a even better customer service.

Instant Notifications

As soon as a survey has been complete you will receive an immediate alert. This allows your team and you to follow up and push for a result. This could be converting that customer to a sale or addressing any complaints they may have.

BECOME MORE EMPATHETIC

Outcomes

Discover what is driving store visits

You take time to come up with innovative campaigns to drive sales. Why track these results? CSI allows you to see if people plan on visitng your store and if they actually do.

Improve your CRM strategy

You may already have an efficient CRM plan in place. CSI will only help enhance that once integrated.

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1 Hour Consultation

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WHAT PEOPLE THINK

Testimonials

Jane Fontaine

MANAGING DIRECTOR

Insights has completely transformed our sales process Being able to see how to compare our digital marketing from email campaigns to social media and which is the most effective in a matter of seconds has provided us more time to focus on our customers.

Bobby Jean

CMO

While we are confident we’ve made the most of PPC and Display Ads with our current marketing model we found that our social campaigns on Facebook and Instagram were failing to meet our targets. Since utilising Insights we instantly rectified the problem and increase our ROI.

James Heaton

HEAD OF MARKETING

Initially we started working with Eyefall on creative for our windshield wiper campaign. When we learned that they also offered Insights we decided to try it out. This lead to our most successful digital campaign in the last 5 years and now we use it across all our platforms.

Register interest today

Try our trial version now and get 14 days free.